We are thrilled to present our Sustainability Statement for 2024, outlining the progress and future direction of Nexi's environmental, social, and governance (ESG) initiatives. As we continue to evolve, we are proud to share our strategy and key achievements in the pursuit of sustainability, responsible business practices, and innovative digital solutions.
Nexi’s ESG Strategy: we drive progress through Digital Payments
Our three-year ESG Strategy (2023-2025) is designed to deliver value not only for our customers but also for society and the environment. Our strategy focuses on three core impact areas:
Secure Resilience & Protection – We are dedicated to securing digital payment infrastructures, ensuring protection for all end users, and enhancing digital payment security.
Empower Business & Society – Our goal is to empower businesses, public administration, and communities, enabling them to unlock their full potential through digital payment solutions.
Act for Climate & Circularity – We are committed to reducing our environmental impact, driving sustainability within the payment sector, and fostering circular economy practices.
Additionally, our ESG Strategy includes Nexi’s commitment to corporate responsibility, addressing key areas such as:
Our People – Creating a diverse, equitable, and inclusive culture that offers growth opportunities and supports a dynamic learning environment.
Our Business Operations – Emphasizing the adoption of industry-leading governance, policies, and transparent disclosure of practices.
Our Supply Chain – Promoting sustainability and encouraging higher standards across our supply chain.
Key Achievements: Celebrating Progress in 2024
Our achievements in 2024 reflect the dedication of the entire Nexi Group team, whose collaboration, innovation, and perseverance have led to significant milestones:
Secure Infrastructure Resilience & Fraud Prevention: We played a crucial role in detecting and identifying fraud cases, while ensuring 99.99% service continuity in our digital payment infrastructure—aligned with our 2025 target.
Digital Empowerment: Our initiatives in digitalization have empowered over 316,000 SMEs and microbusinesses, helping them unlock their full potential through solutions like SmartPOS and SoftPOS.
Climate Action: We reduced CO2 emissions from our operations by 23% (compared to 2021) and are on track to meet our 2030 target of a 42% reduction.
Renewable Energy: We achieved 86.1% renewable energy usage in our operations, aiming for 100% by 2030.
POS Refurbishment: Surpassing our 2025 target, we achieved an 87% refurbishment rate for POS devices.
Supply Chain Due Diligence: We implemented more robust ESG supply chain due diligence, adopting best practices and evaluating risks across the value chain.
Diversity, Equity & Inclusion: Our progress in DEI is evident, with 31.7% women in leadership roles, up from 28% in 2022.
New Reporting Standards: Embracing Transparency
2024 also marks a significant milestone for Nexi as we align with the EU Corporate Sustainability Reporting Directive (CSRD). We have integrated ESG risks into our risk management processes, adopted standardized ESG reporting, and committed to disclosing our carbon transition plan towards achieving net-zero emissions by 2040. This year, our Sustainability Statement is included in our Integrated Annual Report, which highlights both our financial and sustainability achievements.
Recognizing Our Efforts: External Acknowledgements
Nexi’s commitment to sustainability has earned recognition on a global scale:
Dow Jones Sustainability Index (DJSI): For the second consecutive year, Nexi has been listed in both the DJSI World and DJSI Europe indexes, scoring 74/100, a significant improvement from last year’s 65/100. This places us in the top 1% of companies in the Financial Services & Capital Market category.
CDP (Carbon Disclosure Project): For six years in a row, Nexi has participated in the CDP climate change evaluation, maintaining an A- score for two consecutive years. This demonstrates the credibility of our environmental commitments, including our goals for NetZero and decarbonization.
Moving Forward: A Continued Commitment to Sustainability
Nexi is committed to delivering long-term value to our stakeholders by advancing our ESG strategy, driving responsible business practices, and championing innovation. With 2024 marking key milestones, we remain focused on fostering a positive societal and environmental impact, ensuring that our efforts in sustainability continue to drive meaningful change.
