In the competitive world of retail, the checkout line represents one of the barriers to customer satisfaction. JYSK, a leading global home furnishing retailer, is transforming this customer touchpoint, taking the retail experience beyond the shopping cart. Therefore, JYSK has expanded its existing partnership with Nexi Group, now spanning a total of 10 European countries.
About JYSK
Since the opening of the first store in 1979 by Lars Larsen in Denmark, JYSK has established itself as a prominent global home furnishings retailer, firmly rooted in Scandinavian tradition, boasting more than 3,400 stores in 48 countries. Continuously expanding, with over 150 new stores added annually across Europe, JYSK is poised to bring Nordic-inspired living to homes worldwide.
The challenge
As JYSK consistently expands its business, navigating various payment systems and providers demands both operational efficiency and high customer service standards. In the effort to streamline the payment process across Europe, JYSK turned to Nexi Group as the chosen provider of payment solutions. This strategic decision marks an expansion of the existing partnership, now spanning a total of 10 European countries.
Recognising the need for a seamless transaction experience, JYSK prioritised consolidating acquiring and acceptance providers to pave the way for a unified platform. Furthermore, raising service standards across different regions became a key priority, essential for staying ahead of the competition and ensuring customer satisfaction.
The solution
The solution provided by Nexi Group to JYSK encompasses a comprehensive approach to payment processing, tailored to meet the retailer's diverse needs across 10 European countries. Recognising the importance of localised support, Nexi Group offers dedicated customer service in each market, backed by stringent service level agreements to guarantee the swift resolution of any issues. This collaborative effort not only signifies a landmark achievement in Europe-wide payment acceptance but also underscores Nexi Group's commitment to empowering retailers like JYSK with innovative and scalable payment solutions.
The result
JYSK customers can now enjoy a smoother transaction process with enhanced payment options. Additionally, settlement files are unified across regions on a single acquiring platform, ensuring consistency and efficiency in financial processes. The variety of payment terminal hardware has also been reduced, making management easier for JYSK's team. Moreover, with the Nexi support system, any payment issues can be resolved swiftly and efficiently and localised customer support for all payment types is just a call away. This level of support underscores Nexi’s capability to provide Europe-wide payment acceptance.
Tailored payments
Localised customer support, expert guidance, and region-specific products have allowed for effective adaptation to diverse market demands. Additionally, Nexi’s tailored offering allows customers to pay with their preferred payment method.
Streamlined operations & support
Centralised support across all payment types and platforms in a single location helps streamline operations.
Increased convenience
A smooth payment experience eliminates checkout hassle and confusion.
